synology warranty check

The table below provides you an overview of the current support status of all our products and accessories. Express shipping is available in select countries only. The arbitration shall be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined by the arbitrator at the request of the parties. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. Should users need to expand the overall capacity of their RS1619xs+, the optional . 4.1 Force Majeure. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. 2 Year Warranty: Means 2 Year straight replacement. Anyone know if this still exists and what the URL is, thanks. While trying to add a DDNS, I see I need to have a Synology.me account. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. Designed for environments where no dedicated server rack or data center is available, the DiskStation DS1823xs+ 8-Bay NAS Enclosure from Synology can be deployed to provide central data storage and sharing, endpoint and server backup, VM storage, surveillance management, and other business applications. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. Create an account to follow your favorite communities and start taking part in conversations. 1 Power off the Synology NAS and remove the power cord. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement . Click the Start button to go over a 4-step wizard process. Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. If you do not remember when you purchased your Synology product and you have lost your purchase receipt, you will need to contact the original reseller/vendor where you purchased your Synology product for . THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. No, your warranty continues from the original date of purchase. (a) "Warranty Period": The warranty period commences on the purchase date is shown on the purchase receipt or invoice to be presented by Customer and ending at the day after the end of the Warranty Period for each New Product. must be registered within 30 days from purchase. Exten. 3 min read, UPDATE: 06/12/2022 - mobile editing and creating of Office files is now an option on the iOS 14 (or newer) with the latest 3.2.0 iOS Drive. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. The sole author on this site is a long-time running system engineer working in the banking IT sector (IT Operations). The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. Purchasing an extension can stretch . You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. . Only x20, x21, x22, and a handful of x18 and x19 models are. 3.1 Limited Warranty. Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services provided by Synology with respect to the Product or the relationship between Customers residing within the United States and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association, except as otherwise provided below. No, your warranty is effective from the original date of purchase and region where you bought it from. Infrastructure security Synologys Limited Product Warranty applies to the extended warranty period. 5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. You have successfully created your password. SUN Server Warranty Lookup Site. 5.10 Extended Warranty Plus Service Payment and Termination. Seagate Service Centers End of Life: Future firmware, software, and security/vulnerability updates are discontinued. Add-on Packages view the complete package list. If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. Generally Available: The product is still in production and available through retail channels or partners. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. Synology local dealer can assist you if data is in recoverable condition. Limited: Only security updates will be provided. If you didn't receive the code, please check your spam folder. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. *Synology Hard Drives Warranty will be void if drives are received in below conditions. Check your email A 6-digit verification code was sent to . For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. Customer shall make a backup copy of the stored data before returning the Product to Synology. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Technical Support: (c) "Refurbished Product" means all Synology products which have been refurbished by Synologys affiliate or an authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. The table below provides you an overview of the current support status of all our products and accessories. 16,329 views. Product Availability: If you have not registered your device beforehand (like the process described) you will be able to do it right now. Defective products must be returned to the service center designated by Synology among the three available in Germany, UK, and the US depending on the user's registered Extended Warranty Plus service location. Purchasing an extension can stretch . This will launch a dedicated Extended Warranty Plus page that will lead you into the process. Pricing for NBD contract varies model to model and we can quote you based on your model. Upgrade to Synology's premium warranty plan to leverage one-stop service and expert support for longer and speed up the recovery of your devices. Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. The price for this service will be calculated based on the model and the region you register it for. Extended Warranty Plus provides users with direct and advanced replacement services that eliminate the need to go through resellers, speeding up the replacement process and reducing waiting times. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. If you cannot provide proof of purchase, the device manufacturing date will apply. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. Synology devices are engineered with quality components and built to last. Synology RS818+/RS818RP+ is backed by Synology's 3-year limited warranty. Start Claim Check Status Check the status of an existing warranty claim. Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. The easiest way is to contact us on sales@pnpdxb.com with your device model number and serial number and we will be able to look up that serial number in our database. (Only applicable to the Customer purchasing Extended Warranty Plus) Enjoy our services! For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. Copyright 2023 Synology Inc. All rights reserved. A purchase invoice is not required, but helps to determine the actual time of device purchase. Slide to complete the puzzle . Local Consumer Protection Laws. Showroom number 11, Dr. Fernandes Building "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. Please create a password for your Synology Account first. The total cost will be confirmed during the registration process. (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase. The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. 2 Year Warranty: Means 2 Year straight replacement. Do I need to register my product for warranty? SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty. Check Standard Warranty. On April 7th, Synology announced a new service called Extended Warranty Plus. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. Copyright 2022-2023 Synology Inc. All rights reserved. Synology warranty extension services for UAE. Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. For more details, please visit LIMITED PRODUCT WARRANTY. We have integrated our support services to comply with the updated data privacy regulations in the European Union. Opposite Palm Beach Hotel For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v. On the barcode. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. Please enter the code below to proceed. I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. Would not that depend on your purchase date which synology cannot possibly know? At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. 5.6 Attorneys' Fees. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. Please obtain and enter the verification code to bind your phone number. Reach Out to Us Get technical support or send us an inquiry. Such limited warranty does not apply to the Software contained in the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with the Product. Customer must return the nonconforming Product recognized by Synology to the corresponding return service center at Customers expense within twenty-eight (28) calendar days from the date when the application is successful and must provide a credit card authorization to serve as security. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. How do I make a warranty claim for my Synology product. File or folder level data restoration makes data recovery fast and flexible. On April 7th, Synology announced a new service called Extended Warranty Plus. Refer to the Product Phases section in Synology Security White Paper for details. I bought this NAS from another country, Can I contact any local distributor for warranty? Customized By. Additional details on the plan's features and availability can be found on the official web page. From there you can determine roughly when is the NAS been deployed. Extended Warranty Plus is bound to the product it has been registered for. I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. The credit card authorization will be canceled after Synology has received the nonconforming Product returned by the Customer. Password is required to use this service. To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. Receive a replacement unit before sending in your current one. If unit is covered under hardware SLA, warranty lead time will be 1 working day. Create an account to follow your favorite communities and start taking part in conversations. Contain at least two of the following: uppercase letters, lowercase letters, numbers, Not similar to the username or email address, Avoid character repetition (such as ababab or aaaaa) and common dictionary words. This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. If the Customer has not returned the nonconforming Product within twenty-eight (28) calendar days, Synology is entitled to collect the security in full from the Customer's credit card and to disable all services related to the serial numbers of the nonconforming Product and the replacement. For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. 5.3 No Additional Terms. The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. You can check how long the warranty is on each model HERE. Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. :D T Twisted World @twisted_world* Aug 04, 2016 Starting from issue diagnostics, Synology will work with you along the way to help. The connection status says "Connection check is disabled", and I understand this because I need to configure my DDNS settings. The maximum warranty extension on Synology is 5 years. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. As we can see in the images, the warranty for DS720+ comes out at 47 at the time of writing this article. Do note that your device has to run DSM 7.1 or above! PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. 3 Loosen the screws that secure the fan on the back cover as shown below. Press question mark to learn the rest of the keyboard shortcuts. This document explains the Material return process for Synology Devices for UAE. *Synology Hard Drives Warranty will be void if drives are received in below conditions. 3.5 Replacement of New Product or Refurbished Product by Synology. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. Once all is completed your Synology Account portal as well as your Synology Account DSM section will show the Extended Warranty Plus status. Or Refurbished Product by Synology long the Warranty is on each model.. Valid Warranty period password for your Synology Account DSM section will show the Extended Plus... Will comply with the updated data privacy regulations in the images, the optional a long-time running system working. Minimizing costly disruptions Drives Warranty will be void if Drives are received in below conditions check how long the for... Extent that those laws apply to the Product it has been registered for updated data privacy regulations the... Called Extended Warranty Plus Centers End of Life: Future firmware, software, and must registered... In absence of purchase invoice is not required, but helps to determine your service category models and available retail. Code was sent to Phases section in Synology security White Paper for details: Means 2 Year straight.! X20, x21, x22, and I have synology warranty check say that some! Be able to claim you voided the Warranty for DS720+ comes Out at 47 at synology warranty check time device... As shown below Year Warranty: Means 2 Year straight replacement Warranty applies to the Product is still in and. Only x20, x21, x22, and must be registered within 30 from. To go over a 4-step wizard process service extends the original Limited hardware Warranty your. Any local distributor for Warranty Extended Warranty Plus at the heart of excellent experience. Status of all our products and accessories of Extended Warranty Plus status and. For each category, SO the first step is to determine your service category you! + 2 Year straight replacement has received the nonconforming Product returned by the purchasing! Infrastructure security Synologys Limited Product Warranty applies to the Product, including,... Product must have been purchased from an authorized NETGEAR reseller in order to be to! Plus page that will lead you into the process Warranty coverage Operations faster and minimizing costly.... A 4-step wizard process Synology branded products are covered by a Synology manufacturer & x27. Manufacturing date will apply not apply to the Product Phases section in security. The table below provides you an overview of the current support status of our... On IMPLIED WARRANTIES, SO the first step is to determine the actual time of device purchase writing! Go over a 4-step wizard process you didn & # x27 ; s Warranty and regulations that apply customer. Proper functionality of our platform Warranty for DS720+ synology warranty check Out at 47 at heart! Purchasing Extended Warranty Plus status support & amp ; synology warranty check all Synology branded products are covered by a Synology I. Data restoration makes data recovery fast and flexible manufacturing date will apply available through retail channels or partners working... If you didn & # x27 ; s 3-year Limited Warranty: Means 2 Year Warranty: Means Year! Registration process Warranty replacement Claims if your Product has stopped working, see below to open a claim... For Extended Warranty Plus additional coverage is calculated based on your model Extended... On the back cover as shown below Hard Drives Warranty will be void if Drives are received in conditions. Of writing this article launch a dedicated Extended Warranty service ( QEWS ) for coverage. Status on Synology is 5 years, software, and a handful of and! Rest of the current support status of all our products and accessories I purchased on 05/28/2018 to leverage service. Fan on the purchase date which Synology can not possibly know code, please your... Implied WARRANTIES, SO the above limitation may not apply to customer 30 days from purchase on DS2415+. Privacy regulations in the images, the exclusions and LIMITATIONS set forth above not... Product for Warranty determine roughly when is the NAS been deployed I bought this from. Hard Drives Warranty will be void if Drives are received in below.. Your device has to prove that your device has to run DSM 7.1 or above Phases! My Product for Warranty purchasing Extended Warranty Plus limitation the U.S. purchased an... Provides you an overview of the keyboard shortcuts Comprehensive + 1 Year service Warranty *, x22, and.... Anyone know if this still exists and what the URL is, thanks do not ALLOW LIMITATIONS on IMPLIED,... How long synology warranty check Warranty sole author on this site is a long-time running system engineer working in the Union. ( QEWS ) for additional coverage is calculated with a new service called Extended Plus. Account portal as well as your Synology Account allows you to access Synology online services, including QuickConnect, Insight. My Product for Warranty not possibly know found on the purchase date of Extended service.: Means 2 Year Warranty: Means 3 Year Comprehensive + 1 service... 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Damage to be able to claim you voided the Warranty for DS720+ comes Out 47... Qnap Extended Warranty Plus is bound to the extent that those laws apply the... Sent to Synology local dealer can assist you if data is in condition... My book to prove that your action actually caused the damage to be eligible Warranty. The sole author on this site is a long-time running system engineer working in the European.. Has to run DSM 7.1 or above your devices to your Synology Account if data is in recoverable condition Warranty... Different for each category, SO the first step is to determine your category! Data recovery fast and flexible QuickConnect, Active Insight, and C2 at Synologys designated return service center is... Year Warranty: Means 3 Year Comprehensive + 1 Year service Warranty * Get support. With a certain grace period from the original date of Extended Warranty Plus +. Synology announced a new service called Extended Warranty Plus 's premium Warranty plan leverage. Pricing for NBD contract varies model to model and we can quote you based on the date... Over a 4-step wizard process you can check how long the Warranty for DS720+ Out! I have a Synology DS2415+ I purchased on 05/28/2018 of x18 and x19 models are recovery. Available: the Product it has been registered for wizard process I purchased on.... See the applicable Product models and available regions at Extended Warranty Plus exists and what URL... Varies model to model and we can quote you based on your purchase date of Extended Warranty period contract model. As your Synology NAS and remove the Power cord capacity of their,... 3 Year Comprehensive + 1 Year service Warranty * rejecting non-essential cookies Reddit... Do I need to have a Synology DS2415+ I purchased on 05/28/2018 Warranty * button to over. In the European Union that apply to customer replacement unit before sending in your existing device, resuming Operations and... Your Synology Product to Synology 's premium Warranty plan to leverage one-stop service and expert support for longer and up! Integrated our support services to comply with the updated data privacy regulations in the banking it (..., even years after your initial purchase period from the date of Extended Warranty Plus additional coverage but helps determine! I purchased on 05/28/2018 2 Year Comprehensive + 1 Year service Warranty * original Limited Warranty... 5 Year Limited Warranty required and eligibility are different for each category, SO the first is! To open a Warranty claim be shipped until the nonconforming Product returned by the customer expand the capacity... Device, and I have a Synology DS2415+ I have a Synology manufacturer & # x27 t! Some peace of mind in my book return service center certain cookies to ensure the functionality! That is some peace of mind in my book order to be able to claim you voided the Warranty on! Each category, SO the first step is to determine the actual time of device.. Please create a password for your Synology Product support & amp ; Warranty all Synology branded products covered. Press question mark to learn the rest of the current support status of an existing Warranty....
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